Mobilization Officer

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Reporting to the Director for Mobilization and Faith Relations, the Mobilization Officer is responsible for stewarding Global Refuge’s Ambassador and Volunteer networks and the programs, training, and communication channels they participate in throughout the year. The role will connect Ambassadors and Volunteers to timely advocacy needs, seasonal and annual initiatives like Hope for All, Hope for the Holidays, and Neighbor Kits, and provide the training and communication required to retain active supporters.

This position curates public participation in the work of welcome on behalf of Global Refuge. It also supports the Director in maintaining existing faith networks by collaborating on regular communications, public speaking, and preaching, as well as tracking metrics for engagement of each constituent group.

The Mobilization Officer will “equip the public to live out the work of welcome through education…and tangible action,” a vital part of Mobilization and Faith Relations’ purpose statement. When applicable, this role involves planning and executing events for education, recruitment, and celebration, including but not limited to the annual Hope for the Holidays event each December. The role collaborates with relevant offices for successful implementation, including the President’s Office, the Advocacy Team, Programs, Direct Legal, and Development.

The Mobilization Officer must have strong organizational skills, public speaking ability, and be able to manage their time effectively across a variety of tasks. Occasional travel to staff events and representing Global Refuge among networks and faith communities will be required.

About Global Refuge

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis.

We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in:

Refugee resettlement

Care for unaccompanied children

Economic empowerment and employment

Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage organizational expertise as well as government, community, and faith partnerships.

Benefits

Attracting and retaining the best talent is vital to our continued growth, and we are proud to offer an excellent benefits package including:

Medical, dental, and vision coverage available from the first day of employment

Generous paid time off, including 20 days of vacation, 12 days of sick leave, and 12 paid holidays

12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave

Company 403(b) contribution of 3%, with an additional 7% match, vested immediately

At Global Refuge, welcoming newcomers isn’t just our duty—it is an inherent part of our identity, rooted in our Lutheran heritage and inspired values, serving as a testament to our unwavering commitment to those in search of refuge.

Duties

Manage the Global Refuge Volunteer and Ambassador Network, recruiting, training, and stewarding participants along a pathway to deeper engagement. This includes monthly and quarterly communications to new and existing volunteers and Ambassadors.

Connect Ambassadors, volunteers, and faith communities with national program opportunities.

Support the Director for Mobilization and Faith Relations in executing the team’s national strategy for deepening public engagement.

Oversee Mobilization and Faith Relations’ national programs, including Hope for the Holidays, Hope for All, and Neighbor Kits.

Conduct trainings for Ambassadors, support Field Offices in volunteer engagement and retention, and assist with Faith Alliance congregational training.

Collaborate with the Director and Development colleagues to steward supportive faith community relationships through thank-you calls, meetings, appeals, and other activities that nurture generosity.

Log and track communications and interactions with constituents in Salesforce, and chart progress toward strategic goals.

Execute the national strategy for volunteer and Ambassador engagement, with support from the Director.

Regularly meet with other Global Refuge staff and affiliates to assess needs and translate them into action.

Field constituent calls, manage the outreach inbox, and respond to emails and requests for information.

Perform other duties as required.

Up to 20% travel may be required.

Qualifications

Bachelor’s degree in a related field or equivalent combination of education and experience

2+ years of experience in volunteer program management and/or pastoral programs

High proficiency in Salesforce or similar CRM

Proficiency in public speaking and/or preaching, and networking among large groups

Deep understanding and appreciation for different cultures; ability to build relationships and communicate across cultural differences

Ability to listen well and gather impressions from communities into actionable plans

Positive attitude and commitment to quality customer service for Global Refuge stakeholders

Strong relationship management skills across departments

Self-motivated, goal-driven, and able to work independently and as part of a team

Ability to build new relationships and represent Global Refuge at high-level meetings and events

Commitment to Global Refuge’s mission, values, and empowering refugees and migrants

Equal Opportunity Statement

Global Refuge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

Salary and Benefits

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on market data and reflect the education, skills, and requirements for the role. Differentials may exist based on region and language abilities.

Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org

Learn more about the position here