Outreach & Engagement Specialist

About the Position

IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life. With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.

The Outreach and Engagement Specialist is responsible for outreaching and engaging newly authorized enhanced care management clients with the goal of enrollment to assign to a lead care manager.

Responsibilities

• Initiate telephonic contact with newly eligible enhanced care management potential clients after authorization is received by the health plan.
• Complete face-to-face visits to enroll clients if they agree to a home visit.
• Engage in culturally and linguistically appropriate client services as part of the community served by the program.
• Provide education to potential clients and community organizations about the program and services provided.
• Obtain consent to receive services and enroll new clients.
• Maintain contact with new enrollees until engagement with a lead care manager.
• Ensure accurate and timely documentation of all outreach activity in the program’s electronic health record.
• Maintain open communication with the supervisor to track referral and enrollment statuses across programs.

Requirements

• Minimum Requirement: One year of experience working with the disabled-adult or underserved population.
• Lived experience in the community served and/or with client experience.
• Detail-oriented with successful organizational skills.
• Strong ability to communicate clearly and effectively.
• Bilingual English/Spanish required.

Nice to Haves

• More than one year of experience working in home health care coordination and community-based organizations working with at-risk populations.
• Experience working with health plan organizations and/or community case management programs.

Benefits

• A job with benefits that go above and beyond.
• Competitive salaries and investment/retirement opportunities.
• First-rate benefits including outstanding health coverage and robust wellness programs.
• Additional perks designed to make a rewarding career even more rewarding.

Apply here