Vice President, Agency Compliance – Office of General Counsel

## Full-Time

### Who We Are
CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 72,000 individuals and families each year at our 100 locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families live in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

### Program Overview
This position sits within the Agency’s Office of General Counsel, with at least monthly direct reporting to the Agency’s CEO/President, and quarterly reporting to the Compliance Committee of the Agency’s Board of Directors, with regard to agencywide risk assessment matters.

### Position
Vice President, Agency Compliance

### Reports To
Chief Legal Officer

### Location
20 Snyder Avenue, Brooklyn, New York 11226

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## What The Vice President, Agency Compliance Does
The person filling this position is expected to ensure appropriate and effective monitoring of existing procedures of program operations and delivery of services from both legal and regulatory compliance and quality assurance frameworks. This includes collaborating with all levels of management, documenting program compliance and effectiveness, and initiating an agencywide risk assessment and quality improvement plan.

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## Quality & Regulatory Management

– **Internal program audits** — Conduct internal program audits and risk assessments to ensure compliance with regulatory standards and assist in establishing methods to improve program efficiency and quality of services, as well as reduce vulnerability to fraud, waste and abuse.
– **Funder compliance** — Ensure funder and/or oversight entity program operational requirements are adhered to and collaborate with management on the provision of quality services. Conduct site visits and workshops, which may include observing staff interaction with participants such as intakes, service plan creation, and reviewing case files for completeness, accuracy, and compliance.
– **Audit reporting** — Record, aggregate, analyze and report results of program activity audits, identifying trends and root causes, and making recommendations for program or performance improvements.
– **Performance gap analysis** — Identify gaps in program and staff performance and recommend, develop and/or conduct staff training to cure deficiencies, reiterate standards, and enhance service practices.
– **SOP creation** — Create Standard Operating Procedures (SOPs) and/or Desk Guides for new and existing programs as needed.
– **External audit support** — Assist with external audits conducted by funders and third-party auditors.
– **Compliance investigations** — Report, escalate and/or investigate matters related to program compliance, independent of any program interest in protecting its billing outcomes, including designing and coordinating internal investigations, and documenting, reporting, coordinating and pursuing any resulting corrective action.
– **Senior staff collaboration** — Meet with senior staff of programs under review to discuss findings, implement changes, and work collaboratively with program department management, external agencies and stakeholders to support compliance efforts and monitor remediation (Corrective Action) activities.

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## Reporting & General Administration

– **Annual risk report** — Develop and maintain an annual report that provides an agencywide risk assessment and a thorough description of CAMBA’s Quality Assurance activities with an established Quality Improvement Plan (QIP) model.
– **QA tools** — Develop and implement quality assurance tools to measure and assess the impact of systems, policies and protocols on operational efficiencies and program effectiveness.
– **Leadership reporting** — Prepare monthly and/or quarterly reports as appropriate for Senior Leadership and regulatory bodies.
– **Board reporting** — Report directly on a regular basis but no less frequently than quarterly to CAMBA’s board-level Compliance Committee, including CAMBA’s CEO/President and the Board Member Compliance Committee Chair.
– **Team participation** — Participate in team meetings.
– **Agency-wide communication** — Communicate with peers on agency-wide issues and best practices.
– **Special projects** — Lead and/or participate in special projects related to areas of oversight as needed.
– **Report accuracy** — Ensure the accuracy and timeliness of all weekly/monthly/quarterly/semester/annual reports and statistical information required for each department for both CAMBA Executive Staff and funders.
– **Relationship building** — Build open, honest, trustworthy relationships with referral sources, clients, staff, peers, funders, outside agencies, and the community.
– **Executive consultation** — Confer with Chief Legal Officer and CEO/President, as well as CAMBA Executive/Leadership Staff for programs and departments under review, as needed regarding legal and regulatory compliance and quality assurance matters.
– **Incident reporting** — Immediately report to supervisor and/or other appropriate CAMBA Executive Staff regarding monitoring visits, funder events, significant events, and any incident that might subject CAMBA to liability.
– **Privacy compliance** — Comply with all Federal, State, City and CAMBA security and privacy policies protecting CAMBA proprietary information, client/staff PII and PHI.
– **Other duties** — Other duties as assigned.

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## Education, Licenses and/or Certifications Required
Bachelor’s Degree in public health, public administration, human services, or a related field.

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## Minimum Experiences and Skills Required

– **Quality assurance experience** — Five years of progressively responsible experience relating to quality assurance and regulatory compliance in human services environments.
– **Organizational skills** — Exceptional organizational skills, keen attention to detail, ability to manage multiple projects, prioritize work, manage timelines, and report on activities.
– **Presentation skills** — Strong presentation and report creation experience.
– **Issue resolution** — Ability to provide effective resolutions for complex issues.
– **Collaboration skills** — Demonstrated track record of effective interpersonal and collaboration skills.
– **Software skills** — Advanced software skills, including MS Excel, MS PowerPoint, MS Forms and Visio.

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## Preferred Qualifications

– Master’s Degree in public health, public administration, human services, or a related field.
– Experience working in or with non-profit organizations, and/or city or state entities.

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## Pre and/or Post Employment Requirements
General pre- and post-employment verifications include professional references, work experience, degree verification, and criminal background checks.

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## Compensation
$120,000 – $135,000 annually
Salary ranges represent the low and high end for the position and program. The salary offered is based on experience, education, budget and/or program size, internal equity, skills and other factors.

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## Status
Full-time (35 hours per week)

## Benefits
CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

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## Equal Opportunity Statement
CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.

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