Community Engagement Manager

Overview

As the leading global type 1 diabetes (T1D) research and advocacy organization, Breakthrough T1D helps make everyday life with T1D better while driving toward cures. We invest in the most promising research to turn ideas into life-changing therapies and devices. We work with government, regulatory officials, and insurance companies to address issues that impact the T1D community—breaking through barriers that limit access to care worldwide. We provide resources and guidance that make it easier to live and thrive with T1D. This is more than a moment—we’re empowering a movement for the T1D community. Share your support and help educate and empower individuals facing type 1 diabetes.

Our mission is to improve lives today and tomorrow by accelerating life-changing breakthroughs to treat, prevent, and ultimately cure T1D and its complications. Always, we are guided by a single purpose: As we drive towards curing type 1 diabetes, we help make everyday life better for the people who face it.

The Community Engagement Manager (CEM) is a dynamic leader who activates strategies designed to advance the organization’s mission by expanding our reach into the community; managing volunteers to amplify programming across the territory’s geography; and ensuring all territory activities are in alignment with organizational goals and guidelines. By building and activating the pipeline of newly diagnosed supporters and engaging healthcare providers (HCPs) to advance the distribution of Breakthrough T1D resources, the CEM supports revenue generation and growth of our supporter base. The CEM supports over 4M households and collaborates with over 25 HCPs.

This individual is a high-impact, high-energy team player who can effectively bring the mission to life within the community through collaboration, cultivation, inspiration, and engagement. They will implement activities to support organizational strategies through their work to drive optimal results and actively demonstrate and promote enterprise-wide mindsets.

As one of the top-performing territories in the country, the Florida Territory plays a vital role in the organization’s success. The Florida territory has 19 staff, 6 Chapter Boards, and 12 events collectively driving over $8 million in total net revenue.

This position is on a hybrid work model (Naples office) with 2 days a week in office and 3 days a week remotely in the field. Remote eligibility would be considered. The ideal candidate must reside in greater Naples, Palm Beach, Ft. Lauderdale, or Miami, FL. Spanish speaking is a plus.

Key Responsibilities
Acquisition, Activation & Engagement (40%)

Build chapter and territory pipeline by acquiring new supporters through the Bag of Hope and Pack program, implemented according to national program guidelines.

Identify and manage opportunities for CE resource expansion across the territory footprint, including enhancing the healthcare provider (HCP) strategy, which includes:

Utilizing national CE dashboards to analyze data and uncover growth opportunities

Acting on HCP leads to onboard new resource partners

Building relationships with key HCP partners to market the CE program, disseminate resources, and support chapter activities (e.g., Community Summit speakers, Board representation)

Delivering consistent communication to HCPs

Managing process with resource distribution partners to ensure implementation meets expectations and standards

Responsible for achieving personal engagement and acquisition goals and supporting overall territory goals.

Identify, develop, and implement engagement opportunities to deepen support for newly diagnosed families, individuals with T1D, healthcare providers, advocates, and stakeholders, including:

Ensuring connectivity of Bag of Hope/Pack recipients across territory programs

Developing community-based small event strategy and managing volunteers to execute events (meet-ups, support groups, community breakfasts)

Partner with Institutional Fundraising to surface local grant resources to fund community engagement projects.

Elevate supporters with greater interest or capacity to revenue channels such as P2P, Signature Events, and Philanthropic Engagement.

Implement strategies to acquire and activate supporters in events across the territory to meet fundraising and participation goals.

Evaluate chapter activities regularly and seek improvements; support cultivation of new supporters.

Volunteer Management (30%)

Recruit, cultivate, and manage volunteer leaders who drive engagement and activation throughout the territory, including an active Outreach Ambassador Chair, Mission Information Volunteer, and Advocacy Team Chair.

Provide training, resources, and communications to volunteers to support effective program execution.

Ensure meaningful engagement of volunteers at all levels and maintain strong relationships with key volunteer partners.

Partner with volunteer leadership to develop and implement territory-wide strategies that expand engagement and supporter acquisition.

Collaborate with CE peers for idea sharing and participate in national CE meetings, trainings, and working groups.

Awareness (20%)

Support and maintain the vision, mission, and priorities of Breakthrough T1D.

Demonstrate an educated and enthusiastic understanding of the mission and research therapeutics; promote mission engagement opportunities in research, advocacy, community engagement, and clinical trials.

Implement engagement and advocate recruitment strategies across assigned territories in alignment with national strategies, including consistent implementation of:

Breakthrough T1D Bag of Hope, Teen Pack, and Adult Pack resources

Outreach Volunteer Impact Initiative

Breakthrough T1D Community Summit

Advocate recruitment and engagement

Mission information dissemination

Develop and manage chapter CE communication, including engagement plans and volunteer updates.

Plan and coordinate CE materials for committee meetings, healthcare provider meetings, networking/support groups, etc.

Represent the organization with professionalism and integrity.

Administration (10%)

Maintain departmental and organization-wide policies and procedures.

Develop expertise in community engagement management platforms.

Participate in monthly strategy meetings with Community Engagement and Strategic Alliances (CESA) partners to monitor KPIs and ensure program success.

Partner annually with CESA national program partners to establish goals, metrics, and pipeline strategies.

Respond promptly and courteously to inquiries, needs, complaints, or issues.

Qualifications

3–5 years of community building and engagement experience in a mission-driven organization; healthcare-based experience preferred.

Strong relationship-building skills with experience organizing community initiatives and knowledge of peer-to-peer and signature event fundraising.

Proven experience working with volunteers, including large networks of engaged volunteer leaders.

High degree of energy, integrity, courage, empathy, and creativity; strong team player.

Ability to maintain a broad network of strategic relationships; existing territory relationships preferred.

Ability to effectively represent Breakthrough T1D’s mission and inspire engagement.

Strong multi-tasking, prioritization, and time-management skills.

Ability to work independently, take initiative, and problem-solve.

Proficiency with MS Office and constituent management databases.

College degree or equivalent experience.

Ability to travel within territory, including evenings, weekends, and occasional overnight trips.

Essential Functions

The physical demands described here are representative of those necessary to perform this job successfully. Reasonable accommodations may be made.

While performing job duties, the employee is regularly required to talk or hear; frequently required to use hands or fingers; and occasionally required to stand, walk, sit, reach, climb or balance, and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds, and infrequently up to 50 pounds. Vision requirements include close, distance, color, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

Additional Information

Requests for medical, religious, and other exemptions will be considered individually. Breakthrough T1D complies with all federal, state, and local laws.

Breakthrough T1D supports a diverse and inclusive workforce.
Breakthrough T1D is an Equal Opportunity Employer.
All information will be kept confidential according to EEO guidelines.

Apply here