Community Relations Director

Community Relations Director

The Community Relations Director is the primary lead in growing and retaining membership by introducing businesses to the value of joining the organization and building strong relationships with current members to support retention efforts. This position is responsible for recruiting new chamber members, strengthening relationships with current members, cultivating relationships with new members, and increasing membership retention. Other key responsibilities include Event Hosting & Planning, Relocation Guide Ad Sales, Fundraising for the Chamber and working with Chamber Committees, the Board, and Members.

Key responsibilities of this position:

1. Working at and on all Chamber events throughout the year, including:
   • Coast Guard Appreciation Dinner
   • COMFISH
   • Community Clean Up Day
   • CRABFEST
   • Annual Meeting & Awards Dinner
   • Business After Hours
   • Ribbon Cuttings
   • Any other Chamber Events & Functions
2. Regular ongoing job requirements include:
   • Meeting and talking with members and potential members
   • Daily email, in-person, and phone communications with members and the public
   • Recording interviews for Chamber News & Views
   • Voicing radio commercials and announcements
   • Assisting with and/or creating the Chamber monthly newsletter
   • Creating marketing materials, ads, social media posts
   • Writing ad copy to promote the chamber, members, events, membership, and encourages participation at all chamber events.

JOB DUTIES:

1. Develops and fosters ongoing relationships with Chamber members through strong relationships and development of services.
2. Visit current members to encourage member involvement and retention.
3. Works to recruit new members through phone calls, in-person meetings, door knocking, and utilizing a business recruitment list.
4. Interact daily with current and prospective members in-person, via phone, Zoom, and email to communicate the value of their membership investment.
5. Works with the Executive Director to create collateral for the execution of membership recruitment/retention tasks.
6. Inputs all communications and data in CRM for accurate records.
7. Assists in organizing logistics for all chamber events.
8. Creates, contributes to, updates, and distributes marketing material for the Chamber.
9. Identifies opportunities for sponsorships and partnership opportunities.
10. Attends and assists staff at chamber events, requiring occasional evening, weekend, or holiday work.
11. Fundraising for the Chamber and Chamber Events.
12. Other duties and responsibilities as assigned.

MINIMUM QUALIFICATIONS:

• High School diploma, some college or college degree preferred.
• 2+ years of previous customer service and/or sales experience.
• Experience with Microsoft Office Applications, Adobe, and Social Media Platforms.
• Preferred experience with Canva, Constant Contact, Cold Calling, Cool Edit Pro, Volunteer Committees, Zoom, Video Creation/Editing, Event Planning/Hosting, WordPress, and CRM software programs.
• Access to reliable transportation and a current Alaska Driver’s License.
• Professional phone skills required.

REQUIRED ATTRIBUTES:

• Excellent verbal and written communication skills.
• Enthusiasm and a positive attitude.
• Self-motivated and result-oriented.
• Focus on high-quality customer support.
• Strong time management & organizational skills.
• Comfortable talking with people, relationship building, and business professional communications.
• Team-player mentality.
• Creative and able to think outside of the box.
• Comfortable dealing with a broad spectrum of business industries and people.
• Willingness to collaborate with all other staff members, customers, and community partners.

OFFICE & WORK HOURS: Currently, the Kodiak Chamber of Commerce office is open to the public Monday through Friday from 8 AM – 4 PM. The actual hours that the Community Relations Director works will vary based on Chamber events and community needs such as Business After Hours, Ribbon Cutting Ceremonies, ComFish, Community Clean Up Day, Chamber Dinners, Forums, Debates, and CrabFest, there will be some evening hours and weekend hours required throughout the year.

PHYSICAL REQUIREMENTS:

• Able to stand and walk for extended periods.
• Able to carry up to 30 pounds or more.
• Able to stand, kneel, bend at the knee, squat, and handle stairs throughout the day.
• Able to sit at a desk comfortably while working on a computer for extended periods of time.

COMPENSATION AND BENEFITS: The salary range is $62,500-75,000 DOE. The Kodiak Chamber of Commerce offers a comprehensive benefits package, including health insurance, life insurance, Simple IRA contributions, sick leave, and vacation time.

APPLICATION: Interested applicants should submit a letter of interest, resume, and three professional references to Executive Director, Ellen Simeonoff at [email protected].