Community Resource Coordinator II

Description
You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Hybrid Role: 50% remote; 50% travel within service area while staffing Mobile Unit

Service Area: Broward County (attend mobile outreach events and work within the community with an emphasis in and around Fort Lauderdale)

Bilingual (Spanish) candidate highly preferred

Position Purpose:
Supports community connection activities including connecting members to community resources to support their care management journey and provide necessary care resources in a cost-effective manner. Provides members with known community resources and supports the care team to identify member community support and provide health education as appropriate.

Key Responsibilities:

Provide support to members to connect them to known community and care resources in a cost-effective manner.

Support the coordination of community outreach resources available to members and promote awareness of care/services.

Serve as support for members on community and care resource inquiries and opportunities available to members.

Support all member-related correspondence and educational materials to assist in the facilitation of a successful community connection.

Document and maintain all community resources to ensure standards of practice and policies are in accordance with health plan requirements.

Provide assistance to the clinical team of nurses and social workers. Activities include, but are not limited to: outreach, community education, informal guidance, and member support.

Conduct non-clinical general health assessments in order to refer members to appropriate care/services, resolve concerns on members’ behalf, and gather information for medical providers and staff working within the organization.

Conduct non-medical assessments such as home safety, assessment of community/environment resources, transportation, employment, and others to refer to appropriate care/services, resolve concerns on members’ behalf, and gather information for medical providers and staff.

Conduct telephonic and/or in-person outreach to locate individuals and families in the community who are hard to reach.

May make visits to individual homes and/or community organizations.

Demonstrate working knowledge of Social Determinants of Health (SDOH) barriers.

Perform other duties as assigned.

Comply with all policies and standards.

Education/Experience:

Requires a High School diploma or GED.

Requires 1–2 years of related experience.

Pay Range: $17.50 – $27.50 per hour

Benefits:
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field, or office work schedules. Actual pay will be adjusted based on an individual’s skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Equal Opportunity Employer:
Centene is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.

Apply here