Member Services and Engagement Manager

NTCA–The Rural Broadband Association is looking for a Member Services and Engagement Manager

As our Member Services and Engagement Manager, you will work closely with the Senior Director in the planning, development, and implementation of membership retention, recruitment, engagement, orientation, and recognition programs.

What will you do?

• Prepare and oversee administration of monthly membership renewals, new member applications, and related member communications.
• Provide management oversight for the Member Services and Engagement Assistant position.
• Engage with members and deliver exceptional customer service and support across various channels.
• Support budgeting, projections, and forecasting regarding membership dues, and identify, analyze, and report on member engagement metrics.
• Offer AMS expertise, including maintenance of data integrity, troubleshooting technical issues, and coordinating system improvements.
• Administer member programs and coordinate annual meeting business session communications.
• Perform other duties, as required.

The ideal candidate will have the following position requirements:

• Strong understanding of trade association membership programs and procedures, especially those related to dues management.
• Management experience, especially overseeing membership and customer service-related functions.
• Demonstrated organizational skills and the ability to manage a variety of tasks concurrently, work independently, and take initiative.
• Working knowledge of AMS databases, especially experience with Association Anywhere.
• Proficient with all applications in the Microsoft Office suite, especially Excel and Power BI.
• Excellent interpersonal and verbal and written communication skills.
• Practical knowledge, skills, and abilities usually acquired through an undergraduate degree and a minimum of 5-7 years of related work experience.

Why work for us?

NTCA offers a competitive compensation and benefits package that is designed to support employees’ health and wellness, financial satisfaction, work-life balance, and protection from the unexpected. We understand your desire to continue to grow in the role; we are known for providing high-quality services, excellent staff training, and opportunities for advancement within the organization.

Our compensation and benefits package includes:

• Competitive compensation program including regular performance feedback and coaching
• Health insurance: medical, dental, vision, pharmacy benefits
• Company-sponsored life insurance
• Short- and long-term disability
• Generous paid time off and paid holidays
• Hybrid work environment
• Corporate volunteering and community service opportunities
• 401(k) and pension retirement programs
• Comprehensive wellness program
• Convenient office location near Ballston Metro

NTCA’s work culture supports our core values of respect, collaboration, communication, innovation, and creating a superior customer service experience. If you are excited to contribute to our internal culture and make a difference in the lives of NTCA members, we look forward to hearing from you.

Learn more here