VP, Global Head of Internal Communications

Vice President, Global Head of Internal Communications

The Vice President, Global Head of Internal Communications sets and leads Chubb’s internal communications strategy and employee engagement across the company and supports several C-suite executives with numerous types of communications, including but not limited to organizational announcements, town hall remarks, HR communications, and company news.

Reporting directly to the Chief Communications & Marketing Officer, the Vice President is a member of the Global Marketing, Communications and Investor Relations Leadership team. They will possess a laser-like focus on improving employee engagement, setting editorial direction, and amplifying the company’s strategic narrative to Chubb’s 40,000-plus employees in all geographies while serving Chubb’s senior-most leaders.

The successful candidate will be a seasoned practitioner who has worked in a global capacity and with high-ranking executives in highly matrixed B2B, B2C, and B2B2C organizations – driving consistency and underscoring the benefits of the employee value proposition. They will drive activities across the full spectrum of channels and platforms, new and yet-to-be-developed, measuring their effectiveness and exploring new approaches and technology enhancements, including mobile capabilities.

They will be responsible for producing bold, creative, strategic campaigns and deliverables with engaging content on the company’s priorities, what makes Chubb a great place to work, our digital transformation, and how we deliver a competitive advantage to our clients, customers, and intermediaries. The ideal candidate must have impeccable writing and editing skills.

Specific Responsibilities

• Oversee and ensure quality and consistency of all internal employee events, programs, email messages, video scripts, etc., involving the CEO, COO, Chief Digital Officer, CTO, CHRO, CFO, and other C-suite executives – including packaging speaking opportunities in an easily digestible and visual way that drives awareness and more collaboration among employees
• Work with the Creative and Video Productions Services team to executive-produce quarterly corporate global town halls, including executive support such as scripting and Q&A, slide production, speech/presentation coaching, and invitation and viewing room management
• Gain an understanding of the various personas of our employee base to create compelling channels, content, messaging, packaging, and repurposing of news and information tailored for these audiences – from individuals in the field, across all regions, newly acquired employees, corporate functions, etc.
• Lead the development and execution of Chubb’s internal engagement plan aligned with the company’s narrative to effectively articulate its strategy and successes
• Guide and progress Chubb’s Internal Communications Center of Excellence (CoE), enhancing its strategy and roadmap globally to support the company’s evolution, address employees’ preferences, and promote best practices across regions, functions, and businesses
• Lead and professionally develop a global internal communications team, including matrixed relationships in regions and functions
• Maintain internal communications stylebook and guidelines for all internal communicators and build awareness among all MarComms and Investor Relations teammates
• Surface ideas and enhancements to stimulate employee experiences including programs, events, and interactions that demonstrate the company’s ambitions and growth
• Continue to evolve The Village, Chubb’s social/intranet platform, through both improved storytelling/editorial and, working in tandem with Technology, greater functionality including AI tools integration; expand use of a complementary intranet platform
• Proactively solicit input for deepening employee engagement across the firm by working with all regional MarComms team members, business unit and functional leadership, plus the Technology, Operations, and Digital Transformation teams
• Work directly with senior leaders to produce a wide variety of content in multiple forms to reinforce Chubb’s culture
• Manage and provide direction for the internal email platform used for large-scale messages, including CEO letters and key organization announcements
• Measure, track, and continuously improve employee engagement metrics

Qualifications

• Bachelor’s degree; MBA a plus
• 15+ years of corporate communications, PR agency, and/or journalism experience
• Exceptional writing and editing abilities, including spelling and grammar skills, with a meticulous eye for detail and accuracy
• Excellent verbal communication skills and ability to present proposals and strategies to top-level leaders, as well as create engaging materials for all levels
• Ability to build strong relationships and trust with senior stakeholders; a proven influencer
• Preferred industry background includes insurance, financial services, and technology in highly matrixed global environments
• M&A experience a plus – including announcing and integrating employee bases from new acquisitions
• Innovative approach to content – including visual, video, audio, and in-person experiences
• Creative, results-oriented problem solver with the ability to operate across time zones in a fast-paced environment
• Analytical thinking and ability to synthesize input from multiple stakeholders while working on deadlines
• Proven ability to simplify complex financial and insurance-related material into persuasive, global content
• Strong project management and organizational skills with the ability to manage multiple deadlines
• Diplomacy and tact for managing matrixed relationships
• Proficient Microsoft Office Suite skills; advanced skills a plus

Additional Qualifications

Deep knowledge of industry-leading strategies and methodologies, including:

• Effective storytelling and content development and management
• Content platform management and optimizing search
• Employee engagement and change communications
• Analytics and measurement
• Experience with communications tools (e.g., Poppulo, Jive, MS SharePoint)
• Experience working with outside consultants, writers, and vendors; contract negotiation skills

Compensation

The pay range for the role is $140,700 to $239,300. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise, and local operations globally.

Equal Employment Opportunity

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, pregnancy, or any other characteristic protected by law.

Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop, and retain employees. Chubb prohibits all unlawful discrimination, harassment, and retaliation against any individual who reports discrimination or harassment.

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