Community Engagement Manager

As the leading global type 1 diabetes (T1D) research and advocacy organization, Breakthrough T1D helps make everyday life with T1D better while driving toward cures. We invest in the most promising research to turn ideas into life-changing therapies and devices. We work with government, regulatory officials, and insurance companies to address issues that impact the T1D community — breaking through barriers that limit access to care worldwide. We provide resources and guidance that makes it easier to live and thrive with T1D. This is more than a moment — we’re empowering a movement for the T1D community. Share your support and help educate and empower individuals facing type 1 diabetes.

Our mission is to improve lives today and tomorrow by accelerating life-changing breakthroughs to treat, prevent and ultimately cure T1D and its complications. Always, we are guided by a single purpose: As we drive towards curing type 1 diabetes, we help make everyday life better for the people who face it.

Summary

The Community Engagement Manager (CEM) is a dynamic leader who activates strategies designed to advance the organization’s mission by expanding our reach into the community; managing volunteers to amplify programming across the territory’s geography; and ensuring all territory activities are in alignment with organizational goals and guidelines. By building and activating the pipeline of newly diagnosed supporters and engaging healthcare providers (HCPs) to advance the distribution of Breakthrough T1D resources, the CEM supports revenue generation and growth of our supporter base. The CEM supports over 4M households and collaborates with over 25 HCPs.

This individual is a high-impact, high-energy team player who can effectively bring the mission to life within the community through collaboration, cultivation, inspiration, and engagement. They will implement activities to support organizational strategies through their work to drive optimal results and actively demonstrate and promote enterprise-wide mindsets.

As one of the top performing chapters in the country, the Kansas Chapter (including Kansas City, MO) plays a vital role in the organization’s success. The Kansas/Kansas City territory has 5 staff, 24 Chapter Board members and multiple events collectively driving over $2.2 million in total net revenue.

We have a hybrid work schedule, in office two days a week and working remotely and in the field three days a week.

Key Responsibilities

Acquisition, Activation & Engagement (40%)

• Build chapter and territory pipeline by acquiring new supporters through the Bag of Hope and Pack program, implemented according to national program guidelines.
• Identify and manage opportunities for CE resource expansion across territory footprint, including enhancing the healthcare provider (HCP) strategy, which includes:
  • Utilizing national CE dashboards to analyze data and uncover growth opportunities.
  • Act on HCP leads to onboard new resource partners.
  • Build relationships with key HCP partners to market the CE program, disseminate resources, and support chapter activities (i.e., Community Summit speakers, Board representation, etc.).
  • Deliver consistent communication to HCPs.
  • Manage process with resource distribution partners to ensure implementation meets expectations and standards.
• Responsible for achieving personal engagement and acquisition goals and supporting the overall achievement of goals in the broader territory.
• Identify, develop, and implement engagement opportunities to deepen support and activation of newly diagnosed families and individuals, T1D community members, healthcare providers, advocates, and other stakeholders across the territory geography, including:
  • Ensuring connectivity of Bag of Hope/Pack recipients across all territory programs and activities.
  • Developing community-based small event strategy, and managing volunteers to execute events (i.e., meet-ups, support groups, community breakfasts).
  • Partnering with Institutional Fundraising to surface local grant resources to fund community engagement projects designed to deepen engagement.
  • Elevating supporters with greater interest and/or capacity to specific revenue channels like P2P, Signature Events, and Philanthropic Engagement.
• Implement strategies to acquire and activate supporters in events throughout the territory that will help ensure fundraising and participation goals are met for current and future activities.
• Evaluate chapter activities on a regular basis and seek ways to improve performance and fundraising success; support the cultivation activities of new supporters within the chapter footprint.

Volunteer Management (30%)

• Recruit, cultivate, and manage volunteer leaders that drive engagement and activation throughout the territory, including an active Outreach Ambassador Chair, Mission Information Volunteer, and Advocacy Team Chair.
• Provide training, resources, and communications to volunteers to effectively execute programs.
• Ensure meaningful engagement of volunteers at all levels and engage in good working relationships with key volunteer partners.
• Partner with volunteer leadership to develop and implement strategic activities within the territory that will expand engagement, acquire new supporters, and develop volunteer leadership support.
• Collaborate with CE peers across the organization for idea sharing and learning, and participate in national CE meetings, trainings, and working groups.

Awareness (20%)

• Support and maintain the vision, mission, and priorities of Breakthrough T1D. Understand and articulate the strategic direction and purpose of the organization.
• Demonstrate an educated and enthusiastic understanding of Breakthrough T1D’s mission and research therapeutics. Promote mission engagement opportunities throughout the community in the areas of research, advocacy, community engagement, and clinical trials.
• Develop and implement community engagement, mission engagement, and advocate recruitment strategies across assigned territories in alignment with national strategies, including:
  • Breakthrough T1D Bag of Hope, Teen Pack, and Adult Pack resources.
  • Outreach Volunteer Impact Initiative.
  • Breakthrough T1D Community Summit.
  • Advocate recruitment and engagement.
  • Mission information dissemination.
• Develop and manage chapter CE communication, including engagement plans and volunteer updates. Plan and coordinate CE materials for committee meetings, healthcare provider meetings, networking/support group meet-ups, etc.
• Represent the interests, professionalism, and integrity of Breakthrough T1D in all activities and relationships through a commitment to organizational standards and leadership by personal example.

Administration (10%)

• Maintain departmental and organization-wide policies and procedures.
• Develop expertise in community engagement management platforms, as appropriate.
• Participate in monthly strategy meetings with Community Engagement and Strategic Alliances (CESA) program partners to monitor KPI progress, identify risks and opportunities, and take actions as appropriate to ensure success of program(s).
• Partner annually with CESA national program partners to establish goals, metrics, and pipeline strategies specific to program and community engagement event portfolio and role.
• Respond to and follow through with inquiries, needs, complaints, and issues in a prompt and courteous manner.

Qualifications

• 3–5 years of community building and engagement experience, with a clear record of achievement in a complex, mission-driven organization; experience with large- and small-scale community events; healthcare organization experience preferred.
• Strong relationship-building skills with experience in organizing community initiatives and knowledge of peer-to-peer and signature event fundraising activities.
• Experience working with a large network of passionate volunteers.
• High degree of energy, integrity, courage, empathy, and creativity.
• Proven ability to maintain a network of strategic relationships in the local area; existing network preferred.
• Ability to be an enthusiastic spokesperson for Breakthrough T1D’s mission; clear and inspiring communicator.
• Ability to multi-task, prioritize, and work in a fast-paced environment; strong time-management skills.
• Independent worker with strong initiative, analytical skills, and problem-solving abilities.
• Spanish speaking is a plus.
• Proficient with MS Office and constituent management databases.
• College degree or equivalent experience.
• Ability to travel within the territory; evening and weekend work as needed; occasional overnight travel.
• Target Salary: $61–64k

Essential Functions

The physical demands described here are representative of those that must be met by an employee to successfully perform this position. Reasonable accommodations may be made for individuals with disabilities.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently must use hands or fingers to handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds, and infrequently up to 50 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

Additional Information

Requests for medical, religious, and other exemptions will be considered on an individual basis. Breakthrough T1D will comply with all federal, state, and local laws.

Breakthrough T1D supports a diverse and inclusive workforce.
Breakthrough T1D is an Equal Opportunity Employer.
All your information will be kept confidential according to EEO guidelines.

Apply here