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The Buzz: CEOs Should Speak Up, If Only to Employees

The Buzz: CEOs Should Speak Up, If Only to Employees

April 2024

By Alan Pell Crawford

It has always been important for CEOs to take strong stands on matters that affect the business of the organizations they represent. Only in recent decades, however, has it become clear that business leaders often speak out on a range of other, often controversial, issues. This is especially the case when the issues involved are important to their employees and the communities in which they operate.

This has not been easy for many CEOs, raised to believe that they should separate business and “politics” to avoid alienating important stakeholders. Business leaders have not always been comfortable taking public positions on controversial issues, but more and more are stepping out of their comfort zone.

A new Harris Poll suggests that business leaders — managers as well as CEOs — also need to address matters of public interest that might seem far removed from the immediate needs of the business or the well-being of employees and their communities. They need not take public positions on some of these issues, but they will benefit from addressing such issues in their internal communications efforts.

The data, collected late last year by The Grossman Group, looked at employee attitudes toward the Israeli-Palestinian conflict, the extent to which employees in the U.S. feel affected by developments in the Middle East and how internal communications from their employers influence their feelings about the organization.

Confidence in the C-Suite

Slightly more than half (51%) of the 2,200 Americans surveyed said they feel affected by the Israeli-Palestinian conflict, either through friends or family, but only 21% said their employer had reached out to them about it. Even fewer (16%) had heard from their manager about the issue.

But when employers did communicate with their employees, the results were impressive. “Confidence in leadership, alignment with company culture, and engagement increased four to six times when employers communicated about the Israeli-Palestinian conflict and managers reached out to employees,” Harris and Grossman report.

Showing You Care

The implications seem clear. While CEOs can be reluctant to speak out on such issues because they are “political,” failure to do so sends a message, too. According to the study, “Listening and showing that you care is not political,”

David Grossman, The Grossman Group’s founder and CEO, writes in PRSA’s Strategies & Tactics, “While a boundary may have once existed between our professional and personal lives in the past, that divide has all but disappeared.” He notes that today’s leaders “must actively lead with heart and address issues head-on — not by taking a side [on] an issue, but by communicating to employees in a way that brings empathy and humanity into the workplace and helps employees know that people care about them.”

[Business leaders] need not take public positions on some of these [matters of public interest that might seem far removed from the immediate needs of the business or the well-being of employees and their communities], but they will benefit from addressing such issues in their internal communications efforts.

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