Senior Director, Internal and Executive Communications

About Us
If you are passionate about the ability of American business to improve lives, solve problems, and strengthen society, the U.S. Chamber of Commerce is the place for you. As the world’s largest business organization, we believe in building a future that gives everyone the opportunity to pursue a better tomorrow. We make it our job today—and every day—to build the strongest relationships possible among the American people, business leaders, and elected officials in Washington, D.C., state capitals, and countries around the globe. For them and the businesses we represent, the U.S. Chamber is a trusted advocate and partner.

We are driven by the pursuit of innovation and partnership and hold ourselves to the highest standards. Our commitment to our members is matched only by our commitment to our employees. As part of our team, we will support your long-term career development while delivering relevant learning opportunities. We will empower you to lead, develop deep expertise, and find new approaches to solving the toughest challenges.

Position Overview
You will lead and execute an internal communications strategy to inform, engage, and inspire all Chamber employees to work on behalf of our members and fulfill our Shared Purpose. As a trusted adviser to leadership, you will work with partners across the organization to develop messaging and communication plans, create meaningful employee touchpoints, and execute tactics that reinforce the Chamber’s culture and convey key business objectives and organization-wide goals.

Although housed in the Communications Division and reporting to the senior vice president of executive communications, you will also partner with the chief human resources officer and the chief administrative officer and their teams to comprehensively support and enhance the employee experience.

Responsibilities
Define and execute an internal communications strategy. Plan and activate tactics that deliver desired outcomes around employee engagement and ensure that messaging is integrated across the Chamber.

Effectively partner with senior leadership and department heads to develop content and manage the organization-wide rollout of new initiatives and policy priorities.

Work with key stakeholders across the organization to gain a clear understanding of new policy and program initiatives and mobilize support around them by engaging internal audiences.

Increase employee understanding at the grassroots level about the Chamber’s activities, management decisions, achievements, and challenges.

Work with colleagues to write, edit, and produce a wide range of communications (e.g., announcements, statements, talking points, and reports) and deliver them across various channels, including Town Halls, newsletters, podcasts, and intranet posts.

Collaborate with the Chamber’s best-in-class Events team to conceptualize and execute innovative employee experiences that align with business goals.

Provide communications support to operational groups at the Chamber (e.g., Human Resources, Building Operations, and IT) to effectively communicate changes to the employee work experience.

Collaborate with speechwriting, media, public relations, and social media colleagues to ensure full alignment of internal and external messaging.

Provide strategic communications expertise and counsel to executives.

Manage and direct the work of junior internal communications staff.

Support Human Resources’ efforts to obtain employee feedback to guide communication decisions.

Qualifications
Bachelor’s degree in marketing or communications or a related discipline.

10+ years of experience developing and implementing internal communication programs and strategies to a variety of internal audiences under high-pressure and tight deadlines.

Excellent verbal and written communication skills with the ability to flex to different writing styles.

Ability to manage a high volume of communication initiatives simultaneously.

A keen eye for detail and a commitment to flawless execution.

A growth and learning mindset characterized by an openness to challenging assumptions at the organization and personal levels.

Demonstrated organizational and business savvy, with a proven ability to interact and influence at all levels.

Strong techniques around guiding corporate messaging with diplomacy, tact, and sensitivity for a range of audiences.

Highly collaborative and a self-starter.

Demonstrated experience developing and executing live and virtual events is strongly preferred.

The salary range for this position is $143,614.00 to $180,000.00. The actual salary paid for this position will vary based on market data, an applicant’s qualifications, relevant degrees, certifications, and other factors. Our full-time employees are eligible for benefits, including health care, vision, dental, retirement, and paid leave.

We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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